Blucap - Online Performance Matters

Olympic ticket site suffers 'epic fail'

Winter Olympic Rings

Vancouver Winter Olympic Organizing Committee officials knew they had a problem Saturday the instant they turned on their ticketing system for what was supposed to be the final round of 2010 Olympic ticket sales.

However, it was some three hours later, after many fuming would-be buyers flooded social-media venues with their frustrations that Vanoc informed consumers what the problem was and that the online sale would be delayed a week.

If they were lucky, users received an apology message noting heavy traffic on the site and asking them to try back later. Others were unable to log on to the site at all.

Some users reported being able to navigate through the waiting room, select tickets and put them in their purchase baskets only to have the site crash before they could complete their purchases, and characterized it all, in Internet parlance, an 'epic fail'.

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